Author: Sylenko Evhen
Supervisor: Diuzhaev Leonid
ELK: Second level of higher education (master degree)
Speciality: 172 Telecommunications and Radio Engineering
Summary: Actuality of theme. In recent years, online competition has grown incredibly fast. In order for business to develop and be better than its competitors, it is not enough to have goods or services. User feedback can have more value for business than its own ambitions and the wishes of the business owner, which is why the important and actual task is to receive, accumulate and process user reviews.The purpose of the master’s thesis is to increase the free access of user feedback about online resources, reducing the resources needed to process reviews and speed up processing.The object of the study is the system for obtaining, storing and processing user reviews (hereinafter resource, system).The subject of the study is an analysis of the functional capabilities of the system.Scientific novelty of the results is to add new opportunities for receiving feedback from users of Internet resources by integrating the service into their own resources.The practical value of the results. Developed service is recommended to use in Internet resources, which seek more customer satisfaction from their product.
Keywords: feedback service, user feedback, internet resource, feedback processing.
The work consists of: 111 pages of explanatory note and 2 appendix
Explanatory note: Full text